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1. RETURN AND REFUND POLICY

Effective Date: 1st August 2021

At PSK Arena Kenya, we understand your order may need slight adjustment. That's why we have straightforward return and exchange policy, provided the following criteria is met below:

Address: Tom Mboya Street, Njengi House, Ground Floor, Shop No.18, Next To KCB Bank

1.1 Return Conditions

  • Return Period: 3 days from the delivery date
  • Restocking Fee: None
  • Refund Time: Within 10 working days
  • Shipping Cost for Returns: Free
  • Return Acceptance: We accept returns for defective products only
  • Exchanges: We accept exchanges

1.2 How to Initiate a Return

Step 1: Contact Us

  • To start a return, you can contact us via email at pskarenakenya2015@gmail.com or Call: 0720002214. You will be reliable for all expenses incurred while shipping the return item to us.

Step 2: Return Authorization

  • If your return is accepted, we’ll send you instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
  • If your return is not accepted, we'll make an attempt to return the item to you via email at pskarenakenya2015@gmail.com and/or via call at 0720002214. In case where we will not reach you or get any response from you, within 2 working days, we will grant you a grace period of 5 working days to reach us out, thereafter, the item will be forfeited and you will not be eligible to claim back the item.
  • You can always contact us for any return question at pskarenakenya2015@gmail.com or Call via 0720002214 .

Step 3: Packaging and Shipping

  • To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
  • Return the item through the original mode of transit we used to deliver the item to you. Make sure to properly indicate our address as advised.
  • You can always contact us for any return question at pskarenakenya2015@gmail.com or Call via 0720002214 .

1.3 Refunds

  • We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 working days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
  • If more than 15 business days have passed since we’ve approved your return, please contact us at pskarenakenya2015@gmail.com

1.4 Damages and issues

  • Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

1.5 Contact Information

  • If you have any questions or need assistance regarding our return and refund policy, please reach out to us at:

PSK Arena Kenya

Phone: +254720002214

Email: pskarenakenya2015@gmail.com

Address: Tom Mboya Street, Njengi House, Ground Floor, Shop No.18, Next To KCB Bank

Opening Hours: Monday to Saturday, 8:00 AM - 6:00 PM (EAT)